Mailshell Intelligent Email

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Help Guide
1.Frequently Asked Questions
2.How do I?
 - Signing In
 - Spam Filtering
 - Checking Mail
 - Composing Messages
 - Account Options
 - POP and IMAP
 - Premium Service
 - Other
3.Premium Service
4.Getting Started
5.Spam Filtering
6.Check Mail
7.Compose
8.Options
9.Troubleshooting
10.Contact Us
11.What's New?
12.System Status
 
How do I?
Composing Messages

How do I compose and send a message?

You can compose a message by clicking the "Compose" link in the light blue navigation bar. These messages can be sent from any of your Mailshell addresses by using the menu in the "From" field; you can also create a new disposable address with the field provided. Type your message, then click the "Send" button.

There are many additional features you can use when sending messages: composing with HTML formatting, sending to Address Book contacts, Save copy in Sent folder, attachments, Priority, Track Delivery, and Send Encrypted.

Please note: Mailshell also provides a useful way for you to send email from your Mailshell addresses using an outside email account. To learn how, click here.

How do I save a copy of an outgoing message in the Sent folder?

You can save a copy of any message you compose on Mailshell's site in the Sent folder by checking the "Save copy in Sent folder" box before sending the message. (By default, outgoing messages are not saved in the Sent folder unless you check that box. If you would like to save most of your outgoing messages, you can easily change the default.)

How do I track a message and know when it was opened?

If you have the Premium Service, you can track messages you compose on Mailshell's site and know when the recipients have opened the message by checking the "Track Delivery" box when composing a message. You can then go to your Sent folder to view information about the message: the "Tracking Status" column will display a link that says either "Not Opened" or "Opened:" and the date on which the message was first opened. (If the message was opened today, you will also see the Pacific Standard Time it was opened.) If you sent the message to multiple recipients, this link will display only the date it was first opened by any of those recipients; you can click on the link to see when each individual recipient opened it.

If you would like to track most of your messages, you can change the default for Track Delivery; you also have the option of receiving an email receipt when messages have been opened.

If you have the free trial service, this feature is available during the 30-day trial period after you first sign up. Once that period has expired, you can upgrade to the Premium Service to continue using it.

How do I send a password- or PGP-encrypted message?

If you have the Premium Service, you can send password- or PGP-encrypted messages when you compose on Mailshell's site by checking the "Send Encrypted" box when composing the message. When you send the message, you will be prompted for additional information:

  • If you wish to use password encryption, enter a password, an optional hint that the recipient can use to guess the password, and an expiration time. When the recipient receives the encrypted message, they will see the hint (if given) and be asked to enter the password before they can view the message. Once the time you have selected has elapsed, the message will be automatically deleted.


  • If you are sending to a single recipient and that recipient has a registered PGP key, you have the additional option of using PGP encryption instead of password encryption. If the recipient has more than one registered key, use the menu to select the key you wish to use (normally, the most recent key is the best one to choose).

Click the "Send" button when you are done.

If you have chosen password encryption, your recipient will receive an email asking them to enter your password before they can then view the message. If you have chosen PGP encryption, your recipient will receive the encrypted message and will need to decrypt it using their own software.

If you have the free trial service, this feature is available during the 30-day trial period after you first sign up. Once that period has expired, you can upgrade to the Premium Service to continue using it.

Please note: For security reasons, if you choose PGP encryption and are saving the message in your Sent folder, the message will be stored encrypted; you will not be able to decrypt it to view its contents. Also note that you can't add attachments to encrypted messages.

How do I send a message using my Mailshell addresses from another account or client?

Mailshell provides a useful way for you to send email from your Mailshell addresses using an outside email account or desktop client; this feature is called "remote compose." To learn how to use this feature, click here.

If you want to restrict which outside addresses can send messages using remote compose (e.g., to prevent anyone else from sending messages using your Mailshell addresses), you can turn on the Restrict Addresses for Remote Compose feature.

If you want the email addresses in forwarded messages to automatically use remote compose format (e.g., so you could reply to a message received at a forwarding address and have it appear to come from the appropriate Mailshell address), you can turn on the Email Address Redirection feature.

Please note: While using this feature to send messages will protect your email address from being displayed in the "From" field, it will not be protected if you include it in the body of your email. The best policy is not to include your real email address within the message body and be aware of whether you haveany automatic signatures or features that include the address.


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