Mailshell Intelligent Email

Why Sign Up? Help

Help Guide
1.Frequently Asked Questions
2.How do I?
3.Premium Service
4.Getting Started
5.Spam Filtering
6.Check Mail
7.Compose
 - Composing on Mailshell
 - Attachments
 - Message Tracking
 - Message Encryption
 - Composing from Desktop Client or Another Account
8.Options
9.Troubleshooting
10.Contact Us
11.What's New?
12.System Status
 
Compose
Message Tracking

What does "Track Delivery" do?

If you have the Premium Service, you can track messages you compose on Mailshell's site and know when the recipients have opened the message. To have the message tracked, simply check the "Track Delivery" box when composing a message. You can then go to your Sent folder to view information about the message: the "Tracking Status" column will display a link that says either "Not Opened" or "Opened:" and the date on which the message was first opened. (If the message was opened today, you will also see the Pacific Standard Time it was opened.) If you sent the message to multiple recipients, this link will display only the date it was first opened by any of those recipients; you can click on the link to see when each individual recipient opened it.

If you would like to track most of your messages, you can change the default for Track Delivery; you also have the option of receiving an email receipt when messages have been opened.

If you have the free trial service, this feature is available during the 30-day trial period after you first sign up. Once that period has expired, you can upgrade to the Premium Service to continue using it.

How do I know when a tracked message has been opened?

Premium users can see the status of a tracked message by going to the Sent folder: the "Tracking Status" column will display a link that says either "Not Opened" or "Opened:" and the date on which the message was first opened. (If the message was opened today, you will also see the Pacific Standard Time it was opened.) If you sent the message to multiple recipients, this link will display only the date it was first opened by any of those recipients; you can click on the link to see when each individual recipient opened it.

You can also choose to receive email receipts when tracked message have been opened: click the "Compose Options" link in Options to set the Tracking Delivery Options.


About Us Tell a Friend Privacy Policy Terms of Service Rewards Program Help