How do I sign in if I forgot my password or username?

If you have forgotten your password or your password is not working, the best solution is to request a new password.

• From the sign-in options page, click the "request a new password" link.



• Enter the username you use to sign in with Mailshell and click the "Request New Password" button.



• Mailshell will now need to verify your identity. Depending on whether you have specified a secret question and whether you have the Premium Service, you will either need to answer a verification question and enter a new password, or a new temporary password will be emailed to your active forwarding address. (If a temporary password is emailed to you, you should sign in and change it as soon as you can.)

If you have forgotten your username and you originally signed up by supplying an email address and have been using that to sign in, you can try searching different email accounts you might have used for the original welcome message, or just try entering all the addresses you frequently use. Otherwise, if you still can't sign in, to ensure everyone's security, you must create a new account.

If you are still unable to sign in, please contact the Mailshell Support Desk. Your question should be answered within two business days.