Mailshell Intelligent Email

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1.Frequently Asked Questions
2.How do I?
3.Premium Service
4.Getting Started
5.Spam Filtering
6.Check Mail
 - Inbox
 - Folders
 - Address Book
 - Compose
 - POP and IMAP
   -- General Information
   -- Setup and Use
7.Compose
8.Options
9.Troubleshooting
10.Contact Us
11.What's New?
12.System Status
 
POP and IMAP
Setup and Use

How do I set up my email client for POP access?

Using a POP client (Outlook, Outlook Express, Eudora, Netscape Messenger, etc.) is available only with the Premium Service. To set up your client to work with Mailshell, you will need to create a new POP account in your client using "pop.mailshell.com" as your incoming mail server, "smtp.mailshell.com" as your outgoing mail server (or, if you prefer, your ISP's SMTP server), your Mailshell sign-in name as your account name, and your Mailshell account password as your password.

Note that, for this purpose, your sign-in name can be only an email address (if you originally signed up by providing a forwarding address and have been using that address to sign in) or a username (if you originally chose a username when you signed up)--you cannot use your personal domain or subdomain. If you aren't sure what this name is, sign in to your Mailshell account and look in the upper right corner of any page for where it says "Hello _____." Whatever it says there is the sign-in name you should use.

Also note that if you use Mailshell's SMTP server, you must set your client to allow authentication, and that currently you cannot use this server with Eudora. If you use Eudora, please use your ISP's SMTP server instead.

If your client asks for an email address during setup, you can enter any of your Mailshell addresses or any outside address. (This address is used as the reply-to address when you send messages using your client. It will not affect which messages you can download from Mailshell.)

For step-by-step instructions for four commonly used clients, click the appropriate tutorial:

From within your POP client, you can use remote compose to send messages from your Mailshell addresses just as you would from a forwarding address; if you want to reply to messages and have them come from the appropriate Mailshell address, we recommend you turn on Email Address Redirection. You will still need to sign in to Mailshell if you want to change your Spam Catcher settings, create or delete disposable addresses, or make other changes to your account.

Please note: If you choose POP access, you can only download messages from your Inbox folder; messages that are delivered to other folders or forwarded to another email address cannot be retrieved. (This includes your Junk folder, so if you are delivering caught spam there, be sure to sign in to your Mailshell account and check that folder regularly to ensure you aren't missing any messages you want.)

How do I use Mailshell with my POP client?

Once you have your POP client set up, there are some unusual features to be aware of:

  • Sending messages from your Mailshell addresses. If you just send a message normally from your client, it will come from whatever email address you specified during the setup process: be sure to use remote compose format to send from your Mailshell addresses. (If you want your incoming messages automatically modified to remote compose format so you can easily reply to them without having to worry about entering the format manually, you should turn on Email Address Redirection.)

  • Be sure to check your caught spam. Because POP will only download messages from your Inbox folder, be sure to sign in to Mailshell's site periodically and check spam filtered out by the Spam Catcher to ensure you aren't missing any messages you do want. (If you are saving caught spam in the Junk folder, use the "Not Junk" button to mark non-spam messages.)

If you need more help using your POP client, consult the user documentation for that program or click one of the links below for some basic usage information:

How do I set up my email client for IMAP access?

Using an IMAP client (Outlook, Outlook Express, Eudora, Netscape Messenger, etc.) is available only with the Premium Service. To set up your client to work with Mailshell, you will need to create a new IMAP account in your client using "imap.mailshell.com" as your incoming mail server, "smtp.mailshell.com" as your outgoing mail server (or, if you prefer, your ISP's SMTP server), your Mailshell sign-in name as your account name, and your Mailshell account password as your password.

Note that, for this purpose, your sign-in name can be only an email address (if you originally signed up by providing a forwarding address and have been using that address to sign in) or a username (if you originally chose a username when you signed up)--you cannot use your personal domain or subdomain. If you aren't sure what this name is, sign in to your Mailshell account and look in the upper right corner of any page for where it says "Hello _____." Whatever it says there is the sign-in name you should use.

Also note that if you use Mailshell's SMTP server, you must set your client to allow authentication, and that currently you cannot use this server with Eudora. If you use Eudora, please use your ISP's SMTP server instead.

If your client asks for an email address during setup, you can enter any of your Mailshell addresses or any outside address. (This address is used as the reply-to address when you send messages using your client. It will not affect which messages you can download from Mailshell.)

For step-by-step instructions for four commonly used clients, click the appropriate tutorial:

From within your IMAP client, you can use remote compose to send messages from your Mailshell addresses just as you would from a forwarding address; if you want to reply to messages and have them come from the appropriate Mailshell address, we recommend you turn on Email Address Redirection. You will still need to sign in to Mailshell if you want to change your Spam Catcher settings, create or delete disposable addresses, or make other changes to your account.

Please note: If you are an older user, you may have folders using characters that are not supported by IMAP. Mailshell will encode these characters when they are viewed with your IMAP client: for example, the "." (period character) will be translated to "=2E" in the IMAP folder, so a folder named "CNET.com Shopper Newsletter" on the Mailshell website will be shown as "CNET=2Ecom Shopper Newsletter" when viewed with an IMAP client.

How do I use Mailshell with my IMAP client?

Once you have your IMAP client set up, there are some unusual features to be aware of:

  • Sending messages from your Mailshell addresses. If you just send a message normally from your client, it will come from whatever email address you specified during the setup process: be sure to use remote compose format to send from your Mailshell addresses. (If you want your incoming messages automatically modified to remote compose format so you can easily reply to them without having to worry about entering the format manually, you should turn on Email Address Redirection.)

  • Moving and deleting messages. Unlike POP, IMAP clients do not store messages locally--that's why you need to be online to perform certain operations. In a practical sense, this will often show up when moving or deleting messages: instead of just removing them from the folder, they'll be "marked for deletion" on the server. This state will be displayed differently in different clients, but typically you'll need to "purge" or "compact" the folder to make the messages disappear entirely.

If you need more help using your IMAP client, consult the user documentation for that program or click one of the links below for some basic usage information:

How can I send messages from an email client using my Mailshell addresses?

Mailshell provides a useful way for you to send email from your Mailshell addresses using an outside email account or desktop client; this feature is called "remote compose." To learn how to use this feature, click here.

If you want to restrict which outside addresses can send messages using remote compose (e.g., to prevent anyone else from sending messages using your Mailshell addresses), you can turn on the Restrict Addresses for Remote Compose feature.

If you want the email addresses in forwarded messages to automatically use remote compose format (e.g., so you could reply to a message received at a forwarding address and have it appear to come from the appropriate Mailshell address), you can turn on the Email Address Redirection feature.

Please note: While using this feature to send messages will protect your email address from being displayed in the "From" field, it will not be protected if you include it in the body of your email. The best policy is not to include your real email address within the message body and be aware of whether you have any automatic signatures or features that include the address.


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